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Serena's Beadery

Terms and Conditions of Sale

* Unless otherwise agreed all sales made by Serena’s Beadery are made on these conditions of sale. No variation of these conditions of sale or any terms supplied with any order form or other document provided by you will be binding on Serena’s.

* By placing an order Serena’s Beadery you are acknowledging that you have read and understood these terms and conditions.

Prices & Payment

* Unless otherwise agreed payment is required with order or prior to delivery of the goods. I accept payment by check, Paypal or Mastercard or Visa.



* Unless otherwise specified all items on Serena’s Beadery are made to order. They will not be made until payment has been received. Most orders are completed and sent within 10-14 days, possibly even sooner. If you are in a rush and need them sooner, don't hesitate to let me know.

* Serena’s Beadery reserves the right to withdraw from sale any item previously sold. While I do my best to keep accurate quantities for different items and colors, I do run out of colors unexpectantly at times.



* Refunds will be given if beads are returned in their original condition within one week of receipt. Shipping and handling charges are not refundable. Custom orders - 10% of bead value will not be refunded. Custom orders can take a significant amount of time and therefore they are not 100% refundable.


* Serena’s Beadery accepts no liability of whatever nature arising as a result of any, breach of contract, negligence or otherwise including but not limited to any liability for indirect or consequential loss, loss or corruption of data, or loss of profits, revenue, business or goodwill except for liability for death or personal injury caused by Serena’s Beadery negligence.

All conditions, warranties, guarantees and representations, express or implied, by statute, common law or otherwise in relation to the goods (other than any liability which Serena’s Beadery is not permitted by law to exclude or restrict) are hereby excluded. Serena’s Beadery does not represent or warrant that the information accessible via this website is accurate, complete or current.


* Serena’s Beadery may at its absolute discretion decline to accept orders or to offer credit terms.


* All website design, text, graphics, the selection and arrangement thereof are Copyright. All rights are reserved. All errors and omissions are excepted. All trademarks are acknowledged.  

Privacy Policy 

* Serena’s Beadery is committed to protecting your privacy. I will only use the information that is collected about you lawfully (in accordance with the Data Protection Act 1998).

Information we collect about you.

I collect information about you for 2 reasons: first, to process and deliver your order and secondly, to provide you with the best possible service.

I will not supply any of your details to any third party in the future except for the purposes of debt recovery, unless required by law. The type of information we will collect about you includes: your name, address, phone number, email address and goods ordered.

I will never collect sensitive information about you without your consent.